Goat's Milk Yogurt, Bone Broth, other items shipped cold.

• in the fridge: 2 weeks
• in the freezer: 6 months

Golden Paste

• in the fridge: 2 months
• in the freezer: 6 months

Nutty Butter

• room temperature: 3 months
• in the fridge: 6 months

Dehydrated Treats & Chews

• To maintain freshness, please store treats and chews in an airtight container in a cool dry place away from sunlight and heat.
• in room temperature: at least 2 weeks
• in the fridge: at least 3 months
• in the freezer: at least 6 months

Freeze-dried Treats & Chews

• At least 1 year

Supplements

Bee Pollen: 1 year

All other supplements: 2 years

We ship nationwide in Thailand and we also ship internationally (no cold shipping internationally)

On regular days, order dispatch typically takes 0-3 days, depending on stock availability. We strive to fulfill orders for same-day delivery whenever possible! During sales events, dispatch times may extend to 0-5 working days due to product availability, as we may need to prepare items from scratch to handle the high volume of orders. We are committed to working as quickly as we can and kindly ask for your patience and understanding.

Your items may be cancelled if we are out-of-stock and are not able to restock in suitable time. You will receive a full refund upon our cancellation.

If there is an issue with your item, we will work with you to resolve the issue. Any error on our part we will happily refund or rectify with a replacement.

Please note, shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or refund, depending on the situation.